Continuous further development, competent service
The DELTA BARTH Systemhaus GmbH also offers manifold qualification and support measures for all users concerning all ERP-projects in addition to the development, implementation and integration services.
The permanent optimisation of our software products is the most important purpose of the support services. In order to force this continuous further development practically and tailored to suit a market need the users are included to the planning via different channels.
Strategic support services of the DELTA BARTH Systemhaus GmbH
- Internet-based customer portal to record, provide, discuss and document functional news, enlargements and innovative development approaches
- Open and early communication of planned news
- Regular delivery of new releases
- Warranty of the software currentness in technological as well as functional sight as well as concerning the legal developments and other changes of the general conditions
- Delivery of new program versions, associated documentations and release notes, prior via the comfortable customer portal
Furthermore, our hotline service guarantees the support by telephone in all questions about our ERP-software. As long as the customer provides the technical possibilities the support can take place per remote access to the customer system (test or productive system) at any application problems as well. To communicate and to provide evidence of all support services DELTA BARTH offers a maintenance web portal additionally.